Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Postage/shipping costs are based on the actual Royal Mail charge. We use a weight calculator and charge the price we pay for postage. To see the cost for your order, use the shipping calculator on the checkout page.

Which payment methods are accepted in the Online Shop?

We accept most debit and credit cards – we use a number of payment processors including PayPal and Stripe – Your bank statement will show payment to Mabie Todd Ltd.

How long will delivery take?

We aim to despatch all orders within 48 hours, UK postage normally takes 2 days, International postage ranges from a few days to a few weeks.

How secure is shopping in the Online Shop? Is my data protected?

We use all the latest technology to protect your data and we do not share your data with anyone.

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